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CUSTOMER SUPPORT REPRESENTATIVE, Lviv

About us and our vision

Our team has a great and exciting challenge ahead. We want to give our users and B2B partners the best experience and access to all our games and tournaments. We are now looking for a Customer Support Representative to join our team in Lviv.
Our products are already being by millions of users around the globe (Fanteam.com, Dreamsport.com, and our partners’ sites), and Scout Gaming Group’s immodest ambition is to create the world`s best fantasy-and pooled betting solutions. As a Customer Support Representative in Scout, you will be a big part of our journey.

We are looking for a Customer Support Representative to assist our customers with any problems when using our products. Customer Support Representative responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Your main tasks will be:

  • Provide customer service to www.fanteam.com users and related platforms,as well as support to our B2B partners, via our ticketing system, email or Skype.
  • Identify customer needs and help customers use specific features.
  • Assist customers with their inquiries to closure.
  • Solve any problematic situations and respond to all the requests and complaints received from the customers.
  • Communicate effectively with team members, development teams, account management, and our Statscenter.
  • Provide the necessary reporting to management.

What you should have:

  • Experience from a similar type of role / work.
  • Proficient written and verbal Ukrainian and English skills.
  • Excellent business communication skills.
  • Strong desire to help customers and solve their problems.
  • Ability to listen and come up with solutions to customers problems.
  • Keen eye for detail.
  • Willingness to work shift hours (day, evening, night shifts and weekends).
  • An advantage if you have experience with QA testing.
  • Experience from sports, gambling is a plus but not mandatory.
  • Regulatory and compliance knowledge is a plus

As a person you are:

  • Responsible, solution-oriented and enthusiastic about Customer Support
  • Sport-loving, self-motivated, and with a positive attitude.
  • Good collaboration skills.
  • Help your colleagues, not because you have to, but because you feel like it.
  • Solution-oriented and flexible attitude that gets the job done.

Your working schedule:

  • We have day and night shifts;
  • You will have 5 working shifts during a week, inc. 2 night shifts, and 2 floating days off;

Where will you work and with whom?

You will be working from our Lviv office which is located in the city center. The office is light and playful, we even have a Playstation, table football, and a resting room.
Our Customer Support Team has 12 team members among 81 employees in Ukraine.

What we offer:

We have established an environment where our team members have autonomy, trust, and team support to solve exciting challenges, contribute to product development, and opportunity to grow their careers.

We, among others, offer our employees:

  • Healthcare and fitness reimbursement;
  • 20 working days of paid vacation;
  • Fully covered sick leave;
  • Growth & Development (internal knowledge sharing; online courses; workshops and conferences; English courses; corporate library and Pluralsight subscription).

Additional Information

  • Career Level: Junior-Middle
  • Job Type: Full-Time

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter.

Contact person:

Yuliya Papka (Talent Sourcer)
Phone: +380973071115
E-mail: [email protected]

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